Should the product you have purchased from Duka Chap Chap be faulty, damaged, inedible or defective, we will happily refund the purchase price using your original payment method or exchange the product.

Duka Chap Chap reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy.

To make a claim under our Returns Policy, you must provide us with a valid receipt and notify us within 02 HOURS of delivery. The staff member handling your request will advise if you need to return the item back to the store. Any cost incurred by you in bringing the item back to the store, will be borne by you.