SHOPPING INFORMATION

How long will delivery take?

You can select your approporate time on check out. Though kindly note that cut off time for order is 1 p.M for most products.

 

For some fresh foods like fish and fresh juices allow 24 hours for delivery.

What exactly happens after ordering?

We will process your orders in the quickest and most efficient ways to ensure you get your deliveries in good time.

  • An email confirming your itemized order will be sent to you. Please ensure you receive this and registered with us the correct emails.
  • We will support with communication and tracking of your order via WhatsApp and SMS.
  • We will ensure that transportation and delivery is done with the highest hygiene standards.
  • The order delivery will be confirmed on your end via our Whatsapp number +254 777 933 479

 

Do I receive an invoice for my order?

Yes. This will be sent to your email address. If you do not receive this kindly get in touch via our contact number.

PAYMENT INFORMATION

How will payment for good and services be made?

Payment are strictly made via M-PESA, M-PESA to bank.

See https://www.dukachapchap.co.ke/faqs/payments/

 

What is shopping list?

Please like your favourite products and services and they will be included in your shopping list/ wish list for future list.

Please ensure you register on our platform to ensure this is done seamlessly.

More information on registration can be found here:

https://www.dukachapchap.co.ke/registration

What should I do if I receive a damaged or wrong product?

Kindly contact us as soon as possible via our contact number +254777933479

We will resolve the issue and replace as soon as practically possible

Can I change or cancel my order?

Orders can be changed once registered.

 

Cancellation will need to be done within 1 (one) hour otherwise will be difficult to reverse processes undertaken once order is made.